Shipping and Returns
Thank you for shopping with Hermosa Designs!
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Please take into consideration that all items are custom and handmade to order. Orders are usually fulfilled and shipped within 3-7 business days. During holidays and sales, shipping times are extended to 10-15 business days after purchase.
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Once an order is fulfilled, tracking information will be updated within 24 hours. Shipping is done via USPS and typically takes 2-3 days for US orders.
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Full payment is due in order to begin a custom order.
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**Custom and Handcrafted items are made for you; therefore, orders cannot be canceled or refunded once the order has been submitted. In the event that an item needs to be resized, we will work with you to provide size adjustments as necessary.
Lost/Stolen Packages
Hermosa Designs is not responsible for any package that has been lost or stolen.
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In the event that your package has been confirmed via USPS (marked 'DELIVERED') and you did not receive your item, you must file a claim with USPS, as we are not responsible for lost or stolen packages.
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Packages that have been lost during transit are eligible for re-fulfillment.